Administrative Officer – Information Technology at Breakthrough ACTION May, 2022

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The Breakthrough Action Nigeria (BA-Nigeria) Admin Officer – IT gives data expertise providers for the BA undertaking. This place shall be liable for making certain BA ICT infrastructure complies with company requirements and ensures safety and entry management for information and community units, responding to consumer assist points in a well timed method and implementing {hardware}, community and application assist capabilities in step with insurance policies of JHPHINI Nigeria, donor necessities and Nigerian legal guidelines.

Position’s roles & interactions

This place will work together closely with all BA workers. The place can have lead accountability for all IT elements of the tasks.

Essential Duties and Responsibilities

In addition to the final duties described above, particular duties and tasks embrace the next:

  • Ability to arrange Microsoft Outlook consumer account, troubleshoot and resolve points affixed to Microsoft Productivity Tools.
  • Technical help and assist for incoming queries and points associated to pc and telecommunication techniques (Mac and Windows OS), software program, and {hardware} both in individual or over the cellphone by questioning shoppers patiently about an issue and explaining the procedures to them.
  • Monitoring and sustaining group’s web/community techniques to make sure the proper bandwidth is being offered by the Internet Provider.
  • Update acceptable community safety and information loss prevention procedures to safeguard system from bodily hurt, viruses, unauthorized customers and harm to information.
  • Knowledge of Windows Server (2003 and 2012 R2).
  • Resolving connectivity points affixed to community elements like printers, scanners and photocopying machines.
  • Ensures that world/country-level insurance policies and procedures are carried out and adopted.
  • Work with HR and ERP vendor on all elements of the HR ERP.
  • Briefs, advises and trains end-users on the group’s ICT techniques.
  • Performing In-house and Cloud primarily based backup operations, and assist customers in backing up and restoring their information in addition to virus detection, removing and prevention
  • Create and preserve Break-through Action Nigeria pc software program/{hardware} stock making certain safety of all in-house and field-based pc techniques.
  • Writing technical manuals and coaching of pc customers.
  • Modification and Hosting of Website/Web primarily based Applications
  • Uploading Multi-media supplies to reside server for URL Access
  • Updating web sites data.
  • Handling Intercommunication System (e.g. Polycom Conference Phones) and different technological instruments and merchandise
  • Installing software program, modifying and repairing pc {hardware}
  • Resolving technical issues affixed to Local Area Networks (LAN), Wide Area Networks (WAN), and different community techniques
  • Resolving monetary QuickBooks Errors.
  • Clearing printer paper jamming points, toner replacements, and so on.
  • Detection of real IT elements.
  • Experience on Managing Corporate web sites e.g. importing and managing data, making certain content material is updated, setting permission for website customers, high quality assurance checks and monitoring and sustaining SharePoint and so on.
  • Work intently with BA-Nigeria HQ Nigeria Team to make sure clean operation of all IT associated issues. Talk workers or shoppers by a sequence of actions, both face-to-face or over the cellphone, to assist arrange techniques or resolve points.
  • Other duties as recognized and assigned by Supervisor & BA-Nigeria Project Director

Minimum Qualifications

  • Minimum of BS in Computer Science, Information Systems, Engineering or associated subject.
  • Minimum 5 years’ expertise with a USAID funded Project/ International organisation
  • At least 5 years associated expertise in server assist and familiarity with various Operating Systems; expertise with generally used productiveness software program merchandise (MS Office, Adobe Creative Suite); expertise with Cloud Computing Platforms (Office 365, Gmail, and so on.) MS Visual Studio and different improvement suites; means to work independently in a posh setting with minimal supervision; wonderful communication abilities.

Interested and certified candidates ought to ship their CVs in PDF format to: utilizing the Job Title and Location as the topic of the e-mail. e.g. “Administrative Officer – Information Technology, Abuja”.

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