IT Desktop Officer at Sahara Group

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Sahara Group is a number one privately owned Power, Energy, Gas and Infrastructure Conglomerate established in 1996 with working corporations lively within the downstream, midstream, upstream, infrastructure and energy sectors. Sahara has presence in several areas together with Africa, The Caribbean, Asia and Europe.
The Group’s technique is to copy its successes in Oil and Gas sector within the Energy & Infrastructure sector. To obtain this, Sahara has set out a roadmap for investing in folks, processes, strategic acquisitions, principal investments and steady enlargement inside, initially, the West African vitality & infrastructure area, after which globally.About the Job

The Role of the Desktop Officer is to take care of and function pc programs and/or community.
The duties are wide-ranging and fluctuate broadly from one group to a different.
The IT Support staff is charged with putting in, supporting and sustaining desktop computing programs; planning for and responding to service outages and different issues that will come up .

Responsibilities
What you’ll do:

Provide first stage expertise assist and escalate points to Tier 2 and three assist when vital
Monitor and consider information community infrastructure: Switches, routers, information community units, community hyperlinks, GSM boosters, PBX, IP telephones and implement adjustments as required for efficiency enchancment.
Monitor and consider voice community infrastructure: IP PBX, IP Phones, VoIP gateways, E1 strains and implement adjustments as required for efficiency enchancment
Interface with third social gathering service suppliers.
Provide periodic reporting of IT Support operations.
Other duties could embrace: End person schooling and IT Project implementation
Update money fueling information for evaluation

Requirements

B.Sc in Computer Science / Engineering
Must possess good understanding of home windows based mostly purposes and their interplay with the underlying working system atmosphere
Must possess good data of home windows server working system and Network Infrastructure, {hardware} and software program bother capturing abilities
At least 3 years qualitative expertise in expertise deployment or assist
ITIL, CCNA, MTA/ MCSA MCSE certifications can be an added benefit

Your Personal Attributes:

Intrinsically motivated;
Results – oriented and pragmatic with distinctive drawback fixing and choice making abilities;
Emotionally clever and staff participant with a global outlook
Excellent and exact communication & presentation abilities;
Comfortable and efficient in managing and speaking with staff members and stakeholders
Ability to ship outcomes with low ranges of supervision;
Strong interpersonal abilities, time administration and planning abilities
Strong demonstrated use of Excel, Word, and PowerLevel
Passion for customer support

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