IT / Technical Support Officer at CredPal Nigeria

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CredPal is a monetary know-how firm that gives bank cards for customers to fulfill their instant monetary wants. We are leveraging know-how and the retail business to offer a contemporary shopper credit score answer for Africa and past.

We are recruiting to fill the place beneath:

Job Title: IT / Technical Support Officer

Location: Yaba, Lagos
Employment Type: Full-time

Purpose Statement

  • We are searching for a extremely succesful IT / Technical Support to offer technical help to our employees. In this position, your duties will embrace guaranteeing optimum use of our {hardware} and software program applied sciences, enhancing system efficiency, and securing knowledge. You can even be required to advise on IT gear upgrades.
  • To guarantee success as an IT assist specialist, you need to possess in depth expertise in offering info know-how assist in a fast-paced setting.
  • Top-notch IT assist specialists contribute to elevated productiveness by guaranteeing that firm IT programs run effectively.

Key Deliverables

  • Providing IT help to employees and clients.
  • Training end-users on {hardware} performance and software program applications.
  • Resolving logged errors in a well timed method.
  • Monitoring {hardware}, software program, and system efficiency metrics.
  • Updating pc software program. in addition to upgrading {hardware} and programs.
  • Maintaining databases and guaranteeing system safety.
  • Documenting processes and performing diagnostic exams.
  • Keeping observe of technological developments and developments in IT assist.
  • Troubleshooting technical points.
  • Diagnosing and repairing faults.
  • Resolving community points.
  • Installing and configuring {hardware} and software program.
  • Speaking to clients to shortly get to the foundation of their drawback.
  • Providing well timed and correct buyer suggestions.
  • Talking clients by way of a collection of actions to resolve an issue.
  • Replacing or repairing the mandatory elements.
  • Supporting the roll-out of recent purposes.
  • Providing assist within the type of procedural documentation.
  • Testing and evaluating new technologies.

IT Support Specialist Requirements

  • A Bachelor’s diploma in Computer Science, Information Technology, or related.
  • 3-5 years of expertise as an IT assist specialist.
  • Exceptional potential to offer technical assist and resolve queries.
  • In-depth information of pc {hardware}, software program, and networks.
  • Ability to find out IT wants and prepare end-users.
  • Proficiency in IT helpdesk software program, comparable to Freshservice and SysAid.
  • Experience in documenting processes and monitoring efficiency metrics.
  • Advanced information of database upkeep and system safety.
  • Ability to maintain up with technical innovation and developments in IT assist.
  • Exceptional interpersonal and communication abilities.

Application Closing Date
Not Specified.



Submit your CV and Application on Company Website : Click Here


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