IT / Technical Support Officer at CredPal Nigeria

CredPal is a monetary know-how firm that gives bank cards for customers to fulfill their instant monetary wants. We are leveraging know-how and the retail business to offer a contemporary shopper credit score answer for Africa and past.

We are recruiting to fill the place beneath:

Job Title: IT / Technical Support Officer

Location: Yaba, Lagos
Employment Type: Full-time

Purpose Statement

• We are searching for a extremely succesful IT / Technical Support to offer technical help to our employees. In this position, your duties will embrace guaranteeing optimum use of our {hardware} and software program applied sciences, enhancing system efficiency, and securing knowledge. You can even be required to advise on IT gear upgrades.
• To guarantee success as an IT assist specialist, you need to possess in depth expertise in offering info know-how assist in a fast-paced setting.
• Top-notch IT assist specialists contribute to elevated productiveness by guaranteeing that firm IT programs run effectively.

Key Deliverables

• Providing IT help to employees and clients.
• Training end-users on {hardware} performance and software program applications.
• Resolving logged errors in a well timed method.
• Monitoring {hardware}, software program, and system efficiency metrics.
• Updating pc software program. in addition to upgrading {hardware} and programs.
• Maintaining databases and guaranteeing system safety.
• Documenting processes and performing diagnostic exams.
• Keeping observe of technological developments and developments in IT assist.
• Troubleshooting technical points.
• Diagnosing and repairing faults.
• Resolving community points.
• Installing and configuring {hardware} and software program.
• Speaking to clients to shortly get to the foundation of their drawback.
• Providing well timed and correct buyer suggestions.
• Talking clients by way of a collection of actions to resolve an issue.
• Replacing or repairing the mandatory elements.
• Supporting the roll-out of recent purposes.
• Providing assist within the type of procedural documentation.
• Testing and evaluating new technologies.

IT Support Specialist Requirements

• A Bachelor’s diploma in Computer Science, Information Technology, or related.
• 3-5 years of expertise as an IT assist specialist.
• Exceptional potential to offer technical assist and resolve queries.
• In-depth information of pc {hardware}, software program, and networks.
• Ability to find out IT wants and prepare end-users.
• Proficiency in IT helpdesk software program, comparable to Freshservice and SysAid.
• Experience in documenting processes and monitoring efficiency metrics.
• Advanced information of database upkeep and system safety.
• Ability to maintain up with technical innovation and developments in IT assist.
• Exceptional interpersonal and communication abilities.

Application Closing Date
Not Specified.