Merchant Support Officer at Traction Apps

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Traction Apps is a one-stop platform for small companies to simply accept funds, run their companies, and entry capital for development, We are constructing the working system for SMEs in Africa!Location: Port Harcourt, Rivers

Job Description

We are looking out for a Merchant Support Officer resident in PHC who might be liable for providingreactive and proactive assist to assigned retailers and POS deployment.

Responsibilities

Conduct common visits and assist of Merchants to make sure up-time on POS
terminals.
Provide on-site assist to prospects that use Traction apps merchandise
Attend prospects' complaints, enquiries, and resolve points through cellphone and first degree assist.
Work hand in hand with the gross sales workforce to hold out deployments and ship on leads.
Prepare and submit day by day exercise reviews together with situation resolved, suggestions and efficiency report.
Escalate the problems/complaints to greater authority for resolution if wanted.
Conduct community upkeep, troubleshooting, and debugging of the POS terminals.

Requirements

B.Sc Degree most popular
At least 2 years expertise in a related function
Thorough understanding of the Fintech business
Ability to narrate professionally with retailers/prospects, attending to their wants in a proactive method
Strong communication abilities.

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