Location: Ikeja, Lagos
- Meet month-to-month set goal and every day manufacturing objective
- Oversee every day Practice operations
- Ensure that day sheet, manufacturing report are accomplished every day and signed off by Managing Dentist
- Monitor the writing of medical notes and guarantee audits are signed.
- Liaise with Doctors, Front and Back-office workers to make sure they’ve the mandatory help
- Prepare stories and analyze earlier than discussing with managing Dentist
- Manage and coordinate the advertising and marketing initiatives of the Practice (Events planning and attendance, Digital Marketing and so forth.)
- Monitor referrals and provides biweekly stories to Managing Dentist. Ensure presents are delivered to Patients that give high quality referrals.
- Discuss bimonthly accounts receivable (A/R) with managing Dentist.
- Coordinate customer support operations
- Ensure that each one the related knowledge is captured and that follow/shopper paperwork is accomplished promptly and precisely and that each one shopper data are up to date and maintained, in response to follow procedures.
- Maintaining the situation of the Practice and oversee the association for obligatory repairs
- Ensure lab circumstances are despatched out promptly
- Supervise the Front and Back-office Staff
- Participate within the recruiting and coaching of Staff
- Liaise with Vendors
- Supervise the work and carefully monitor the work actions of entrance workplace workers to make sure compliance to the Practice worth system and imaginative and prescient
- Action month-to-month/weekly enterprise stories as obligatory
- Manage appointment e book and follow recall/referral techniques
- Spearhead and carry out affected person recall course of and goal to make sure weekly enchancment.
- Manage weekly/ month-to-month scheduling of medical workers
- Conduct course of audits as per coverage or as obligatory
- Keep uniform log and guarantee they’re laundered
- Support the availability of a buyer targeted follow and seamless affected person journey that assists in attracting, satisfying and retaining sufferers
- Ensure the environment friendly operation of the affected person recall and reactivation course of, with the purpose of re-booking lapsed sufferers and gaining acceptance of remedy plans not taken up
- Ensure the environment friendly operation of the affected person referral and testimonial procedures and work with workers in addition to liaise with different practices to make sure a daily provide of referred sufferers.
- Advice workers and administration on finest practices and procedures for higher high quality service supply and buyer satisfaction
- Manage worker relations & workers grievances with the HR Manager.
Knowledge and Skill Requirements
- BSc in Business Administration or different associated fields.
- 1 – 3 years work expertise.
- Good Communication and Presentation Skills.
- Good Written Skills.
- Supervisory Skills.
N90,000 – N140,000 month-to-month.