Practice Coordinator at Choice Dental April, 2022

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Location: Ikeja, Lagos

Job Description

  • Meet month-to-month set goal and every day manufacturing objective
  • Oversee every day Practice operations
  • Ensure that day sheet, manufacturing report are accomplished every day and signed off by Managing Dentist
  • Monitor the writing of medical notes and guarantee audits are signed.
  • Liaise with Doctors, Front and Back-office workers to make sure they’ve the mandatory help
  • Prepare stories and analyze earlier than discussing with managing Dentist
  • Manage and coordinate the advertising and marketing initiatives of the Practice (Events planning and attendance, Digital Marketing and so forth.)
  • Monitor referrals and provides biweekly stories to Managing Dentist. Ensure presents are delivered to Patients that give high quality referrals.
  • Discuss bimonthly accounts receivable (A/R) with managing Dentist.
  • Coordinate customer support operations
  • Ensure that each one the related knowledge is captured and that follow/shopper paperwork is accomplished promptly and precisely and that each one shopper data are up to date and maintained, in response to follow procedures.
  • Maintaining the situation of the Practice and oversee the association for obligatory repairs
  • Ensure lab circumstances are despatched out promptly
  • Supervise the Front and Back-office Staff
  • Participate within the recruiting and coaching of Staff
  • Liaise with Vendors
  • Supervise the work and carefully monitor the work actions of entrance workplace workers to make sure compliance to the Practice worth system and imaginative and prescient
  • Action month-to-month/weekly enterprise stories as obligatory
  • Manage appointment e book and follow recall/referral techniques
  • Spearhead and carry out affected person recall course of and goal to make sure weekly enchancment.
  • Manage weekly/ month-to-month scheduling of medical workers
  • Conduct course of audits as per coverage or as obligatory
  • Keep uniform log and guarantee they’re laundered
  • Support the availability of a buyer targeted follow and seamless affected person journey that assists in attracting, satisfying and retaining sufferers
  • Ensure the environment friendly operation of the affected person recall and reactivation course of, with the purpose of re-booking lapsed sufferers and gaining acceptance of remedy plans not taken up
  • Ensure the environment friendly operation of the affected person referral and testimonial procedures and work with workers in addition to liaise with different practices to make sure a daily provide of referred sufferers.
  • Advice workers and administration on finest practices and procedures for higher high quality service supply and buyer satisfaction
  • Manage worker relations & workers grievances with the HR Manager.

Knowledge and Skill Requirements

  • BSc in Business Administration or different associated fields.
  • 1 – 3 years work expertise.
  • Good Communication and Presentation Skills.
  • Good Written Skills.
  • Supervisory Skills.

N90,000 – N140,000 month-to-month.

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