Product Support Specialist at Max.ng

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MAX is on a mission to repair Africa’s infamous last-mile supply and online-retail issues by utilizing cellular and net platforms to attach shoppers, retail companies and impartial drivers in real-time. We are eliminating all logistics and expertise boundaries which have traditionally prevented retail companies in Africa from realizing their full potential.Job Description

We are on the lookout for an Innovative Product Support Specialist, who will work carefully with related Product crew members.
You will probably be a strategic thinker with sturdy organisational and problem-solving abilities
You can have sturdy analysis expertise, an analytical thoughts and excellent presentation abilities.
You will probably be extremely analytical, a a self-starter, end result oriented and in a position to thrive in an entrepreneurial and quick paced atmosphere.
We are dedicated to and encourage equal alternative.

What You’ll Do

Working with the related Product crew members, to supply assist providers for the crew’s venture, to make sure the product necessities are constructed rightly.
Support the crew in pre and publish product deployment.
Managing product fashions to make sure they’re as much as customary in fulfilling product implementation targets.
Monitor and impact the adherence of guiding product insurance policies and targets
Work with the Marketing, Customer Engagement, and Sales Teams to supply second stage assist that constantly improves advertising and marketing lifecycle
Monitoring the shopper expertise for customers of our merchandise and overseeing continued enhancements to the person expertise.
Manage and take away out of date merchandise.
Complete all works essential to assist market analysis want.
Conduct discovery calls & onboarding calls with customers to deal with buyer technical wants.
Investigate person issues and establish root trigger; decide doable options, take a look at and implement resolution, and make sure the difficulty has been resolved.

What You’ll Need

Bachelor’s Degree in Finance, Marketing, Business Administration or different related fields
2 years of product administration assist expertise, main strategic and operational initiatives
Proven and profitable expertise main high-performing product and promotional methods for a enterprise, leading to elevated income.
Ability to handle stakeholders
Excellent analytical, decision-making, and problem-solving abilities
Competence to investigate monetary and non-financial knowledge
Ability to successfully change info, in verbal or written kind, by sharing concepts, reporting details and different info, responding to questions, and using energetic listening methods
Excellent data and use of current software program packages (Power BI).

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