Service Centre Supervisor Job at SIMS Nigeria Limited Jobs in Nigeria | Jobgurus

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SIMS Nigeria Limited – We specialize within the meeting, distribution and gross sales of client electronics from main manufacturers reminiscent of – Samsung, Panasonic, Royal, Skyworth, Electrolux, Bosch, Philips and Powermatic.

Our enterprise began out in 1987 and since then now we have grown to be a market chief within the house home equipment & client electronics market in Nigeria. We function a variety of branches that lower throughout most of Nigeria’s geopolitical zones in main cities reminiscent of Lagos, Port-Harcourt, Abuja, Onitsha, Enugu, Uyo and Kano


We are recruiting to fill the place beneath:

Job Position: Service Centre Supervisor
Job Location: Victoria Island, Lagos

Employment Type: Full-time

Job Summary

  • The perfect candidate needs to be analytical and should possess good technical service, supervisory, buyer dealing with & inter-personal abilities. In addition, he/she have to be reliable and accountable.

Core Responsibilities

  • Oversea day by day operational actions on pending jobs.
  • Allocation of jobs to the technicians and monitoring of similar.
  • Review of day by day working report with staff and taking corrective measures.
  • Cordination with spareparts officer for elevating the components orders & monitoring.
  • Ensuring reaching of KPI (TAT/CSAT/LTP/Engr. productiveness/DWR Accuracy, and so on.
  • Ensure high quality service supply with minimal repeate restore.
  • Reduction of buyer escalations.
  • Daily monitoring of technician productiveness.
  • Weekly funds preparation for service operations & approval from service supervisor.
  • Preparation of sparepart failure report and sharing similar to service supervisor.
  • Responsible for checking native restore prospects for PNA instances, sharing the restore quotations to service supervisor for approval.
  • Ensuring satisfactory spares availability on the SVCs (Safety inventory planning and execution).
  • Generating and reaching out guarantee earnings targets (Reduction in third celebration repairs installations).
  • Monitoring and completion of AMCs (Annual Maintenance Contract).
  • Responsible for enhancing service centre hygiene and compliance to service requirements (Job playing cards, processes, insurance policies).
  • Participating in month-to-month/quarterly spareparts counting and labelling exercise.
  • Ensuring service price discount by way of correct stock management technique.
  • Technical talent monitoring and productiveness enchancment.
  • Arranging coaching to entrance, backend and area pressure staff.
  • Retail go to for service suggestions and dealing on enchancment areas for channel delight.

Required Experience / Qualifications / Skills

  • Minimum of HND / B.Sc. in Electrical / Electronics Engineering or every other related self-discipline.
  • 8 – 10 years of Technical Service/Maintenance expertise in a Sales pushed organisation
  • Good data of a acknowledged ERP package deal
  • Ability to assume outdoors field
  • Leadership talent
  • Attention to particulars
  • Communication talent
  • Customer relationship administration.
  • Knowledge of Microsoft suite-Excel, phrase & Powerpoint.
  • 33 – 40 years outdated.

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