Shopping Experience Manager at Jumia Nigeria

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Jumia is your primary Online Shopping answer in Nigeria. There is a web based digital retailer the place you should purchase all of your electronics, in addition to books, dwelling home equipment, vogue gadgets, sneakers, cell phones and extra on-line and have them delivered on to you. Jumia has cost choices that swimsuit everybody, and we have now a payment-on-delivery choice for further comfort. Shopping on-line in Nigeria is simple and handy with us. The Jumia mall offers you with a variety of merchandise you’ll be able to belief. Discover JIM’s Big Thing for that particular particular person in your life. You can even store on-line for Valentine items and have them delivered on to the one you love.Job Objective

The Shopping Experience Manager helps construct prime platforms and instruments offering the most effective expertise to prospects; from signing-in on Jumia to ordering and returning gadgets or reaching out to customer support.
She/he interprets/adapts the communication with/for the client to the native language and cultural context; audits/updates the communication via all channels: emails, SMS, PN, Inbox, WhatsApp, ChatBot.
The very best candidate for this place comes with sturdy product and/or buyer administration expertise, is buyer obsessed, information pushed and is ready to function with minimal supervision.
They ought to have sturdy problem-solving abilities, be capable to affect companion groups and juggle a number of duties with competing deadlines.

Main Responsibilities

Product Management: Ensure the client journey interprets the specified buyer expertise via UX, descriptions, communications, and so on. overlaying choice of the product, order placement and cost, and cancellation.
Analysis: Identify buyer ache factors and bottlenecks to adapt properly content material and platforms and enhance buyer expertise and interactions. Track contact causes, interactions, claims, and all metrics that affect buyer expertise.
Customer journey : translate/adapt the communication with/for the client to the native language and cultural context; audit/replace the communication via all channels: emails, SMS, PN, Inbox, WhatsApp, ChatBot.
Market and operations : develop shut monitoring and understanding of buyer habits with advertising, business and operations groups and particular instruments : surveys, focus teams, and so on.

We Offer

A singular expertise in an entrepreneurial, but structured setting
A singular alternative of getting sturdy affect in constructing the African ecommerce sector
The alternative to change into a part of a extremely skilled and dynamic staff
An unparalleled private {and professional} progress as our longer-term goal is to coach the subsequent era of leaders.

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