Team Lead, Human Resource Operations / Human Resources Information System (HRIS) Coordinator at Jotna Nigeria Limited April, 2022

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Location: Coker, Lagos
Reports To: Group Human Resources Manager

Job Summary

  • The Team Lead, HR Operations will guarantee consistency of HR transactions throughout the enterprise by offering distinctive operational and transactional actions to line managers and staff.
  • He/She can even handle employees database and guarantee information accuracy in all HR platforms and database

Major Responsibilities

  • Direct the supply of HR operations and administration associated consultative help, steerage and help to HR enterprise companions and staff throughout the group.
  • Engaging with the group, colleagues and clients to ship at tempo.
  • Ensure HR information are managed in a well timed and efficient method in accordance with regulatory and inside requirement.
  • Liaise Payroll administrator for worker compensation and Benefit updates.
  • Manage the joiners and exit course of.
  • This position is accountable for the administration of the HR insurance policies and procedures for the subsidiaries.
  • Working with useful groups, establishes processes governing the optimum use of HR Information Systems for the aim of Report, Reconciliation and Audit.
  • Reviews and manages commonplace ideas and coverage of the usage of HRIS between Jotna and customers within the varied subsidiaries in Nigeria.
  • Monitors and often stories information to senior management to show the effectiveness and contribution to the organisation by means of the usage of HR Information Systems (Reports for HODs and different departments for reconciliation and audit functions).
  • Effectively plan, set priorities, and handle a number of advanced initiatives concurrently whereas working below stress to satisfy deadlines that may spring up in the midst of the yr.

Strategic Leadership:

  • Ensure that the HR Operations group, constructions, processes and techniques are aligned to ship key aims effectively and successfully.
  • Ensure that each one HR Operations prices are aligned to and don’t exceed the accepted annual working plan/price range.
  • Ensure adherence to accepted price range (Numbers and Employment Cost).

Operational Service and Excellence:

  • Lead HR Operations companies: on-boarding, off boarding, worker and HR life cycle modifications, making certain well timed and correct supply of all companies.
  • Ensure all worker advantages are administered effectively and in accordance with the related insurance policies.
  • Coordinate with useful companions (HR Projects) and third-party suppliers to ship on native advantages.
  • In partnership with the Payroll Manager, be certain that payroll is processed in an correct and well timed method.
  • Maintain doc administration/retention requirements and practices, inclusive of personnel recordsdata as per Jotna Group insurance policies and nation laws.
  • Create a steady enchancment service tradition, proactively figuring out processes for enchancment and driving change with a view to responding to enterprise necessities and supporting enterprise progress. Work intently with useful groups to implement efficient options.
  • Monitor operational efficiency metrics, establish and act on any developments or issues to keep up and enhance efficiency ranges for assigned course of.

Compliance and Controllership:

  • Ensure compliance to all inside and native legislative necessities.
  • Drive compliance inside processes and guarantee course of controls are in place as acceptable.

People Management and Development:

  • Champion coaching and induction for brand spanking new HR Ops group members and position modifications, establish coaching wants, develop coaching plans and coordinate coaching and induction actions.
  • Ensure that each one group members perceive their roles and duties and their efficiency managed accordingly.

Relationship Management:

  • Ensure that buyer necessities are delivered inside the agreed SLAs and timelines.
  • Manage the connection between Jotna HR and third celebration suppliers/distributors to make sure wonderful service supply to all clients.
  • Maintain data of working surroundings and liaise with key stakeholders (HR Managers, and Business Leaders) to maintain abreast of enterprise actions/wants in an effort to establish alternatives to help enterprise wants.
  • Develop sturdy working relationship with the HR neighborhood, making certain efficient communication and early identification of necessities and repair points together with comply with up on complaints.
  • Measure buyer satisfaction, develop motion plan to mitigate any operational dangers or to resolve escalated points.


  • Candidates ought to possess a Bachelor’s Degree with related work expertise.

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